Military Personnel Services Division
Casualty Affairs
Mission
Casualty Affairs reports active duty casualties, trains and counsels Notification Officers and Casualty Assistance officers. Casualty Affairs are administered by the Retirement Services Office, Military Personnel Services.
Purpose
Casualty Affairs provides guidance and works as a liaison between the Notification & Casualty Assistance Officers and Mortuary Affairs, Casualty Area Command, Active Duty & Retiree/Annuitant Military Finance Centers, Veterans Administration, Thrift Savings Program and other government agencies, prepares claim forms for completion by claimants, ensure receipt of all benefits through continued assistance for survivors.
Email Address
carl_rso@conus.army.mil
Hours of Operation
Monday – Friday, 8:00 a.m. – 4:00p.m. However, while working active cases during the first 72 hours, assistance is available for Notification & Casualty Affairs Officers, 24 hours via personal cell or home phone.
Location
Bldg 46, Room 143, 46 Ashburn Drive, Carlisle Barracks, PA 17013
Phone Numbers
Commercial 717.245.4501 (DSN 242)
or Military Personnel Services Automated Assistance: Commercial 717.245.3869
Casualty Assistance Officer
Mission
Casualty Assistance Officer reports military retiree casualties (all components, including Regular, Reserve & National Guard), acts as the Casualty Assistance Officer for surviving spouses. Casualty Assistance is administered by the Military Personnel Division.
Purpose
Prepare, mail-out, assist with the final completion, and submit the claim forms for the Final Pay and/or Survivor Benefits Program, National Group Life Insurance (NSLI), Veterans Group Life Insurance (VGLI), Civil Service Survivor Benefits Program and Federal Employees Group Life Insurance for survivors as required. Ensure receipt of all benefits through continued assistance for survivors.
Email Address
carl_rso@conus.army.mil
Hours of Operation
Monday – Friday, 8:00 a.m. – 4:00p.m.
Location
Bldg 46, Room 143, Ashburn Drive, Carlisle Barracks, PA 17013
Phone Numbers
Commercial 717.245.4501 (DSN 242)
or Military Personnel Services Automated Assistance: Commercial 717.245.3869